Faq's

A. TransLux Coach also ensures robust insurance coverage for its operations. As a charter bus company, TransLux Coach maintains commercial liability insurance that meets or exceeds federal and state requirements, ensuring the safety and protection of clients, passengers, and drivers. The insurance includes both automobile liability and workers' compensation coverage to comply with the Federal Motor Carrier Safety Administration (FMCSA) and California Public Utilities Commission (CPUC) standards. Should a client require specific insurance arrangements, TransLux Coach has the ability to tailor its coverage to meet unique client needs, ensuring flexibility and compliance.

A. TransLux Coach is committed to providing reliable service, with dedicated in-house staff available 24 hours a day, 7 days a week, 365 days a year. This ensures continuous support and communication for clients, no matter the time or day, guaranteeing that any issues, questions, or adjustments can be addressed promptly. This around-the-clock availability reinforces the company's dedication to delivering high-quality service and safety in all its operations.

A. TransLux Coach takes safety and compliance seriously by conducting thorough background checks on all employees to ensure there is no criminal history. In addition, the company performs pre-employment drug tests and implements random drug testing throughout employment to maintain a drug-free workplace. To further ensure driver safety and qualifications, TransLux Coach participates in the DMV Pull Program, which provides real-time notifications of any infractions, suspensions, or changes in a driver’s license status. These measures help guarantee that all drivers meet the highest safety standards.

A. TransLux Coach offers flexible payment options for the convenience of its clients. Accepted payment methods include cash, check, ACH transfers, and major credit cards such as Visa, MasterCard, American Express, and Discover. These multiple options ensure that clients can choose the most convenient and secure method for their transactions.

A. When you book a charter with TransLux Coach, several services are included as part of the package:

1. Professional Driver: Your charter includes a fully licensed and experienced driver.
2. Fuel Costs: The price typically covers fuel expenses for the entire trip.
3. Luxury Fleet: Depending on your needs, you can choose from a range of luxury vehicles, including SUVs, sprinter vans, minibuses, or motor coaches.
4. Standard Amenities: Onboard amenities may include reclining seats, air conditioning, Wi-Fi, and entertainment systems, depending on the vehicle type.

However, there may be additional costs to consider, such as:
- Driver Gratuity: While this may not always be included, it's customary to tip the driver, typically around 10-20% of the charter cost.
- Parking, Tolls, and Permits: These expenses might not be included in the base price.
- Additional Hours or Miles: If the trip exceeds the pre-arranged duration or mileage, there could be extra charges.
- Special Requests: Any custom requirements like specific stops, onboard catering, or premium amenities may incur additional costs.

It's best to discuss all details during booking to avoid any surprises.

A. At TransLux Coach, you have two convenient options for requesting a quote:

1. Online Request: You can easily request a quote through the TransLux Coach website by filling out an online form with your trip details.
2. Phone Request: If you prefer, you can call toll-free at , and a representative will assist you in gathering all the specifics for your charter over the phone.

Both options are designed to provide quick and accurate quotes tailored to your transportation needs.

A. TransLux Coach's cancellation policy may vary depending on the specific type of service booked, such as private charters, commuter shuttles, or tours. For detailed information on cancellation terms, including any applicable fees or refund conditions, it's recommended to consult with a TransLux Coach representative. This ensures that clients receive the most accurate and up-to-date information tailored to their particular booking.